Virtual Assistant

Verified

$4/hr

Outline

Looking for Freelance work (10 hours/day) at $4/hour

High School Diploma

English proficiency Fluent

Professional and Approachabl, Fast Learner & Adaptable, Excellent Written & Verbal English, Resilient in High-Pressure Settings

Customer Support Representative 5-10 Years

Customer Service Associate

AT&T (VXI Global Holdings, Philippines) · April/2019 – Present

Provided Tier 1 support for postpaid customers regarding billing, technical issues, and account management.

Handled plan upgrades, device support, and account modifications via internal systems.

Ensured compliance with data privacy regulations and security standards.

Achieved top performance metrics including high CSAT and QA scores.

Customer Service Representative

Metro by T-Mobile (iQor Philippines) · February/2015 – Present

Delivered support via phone and chat for prepaid mobile customers.

Assisted with billing, activations, troubleshooting, and service upgrades.

Resolved issues with empathy and ensured high first-call resolution.

Maintained call handling time within targets while providing quality support.

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