Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
high‑volume inquiries and delivering efficient solutions across telecommunications, finance, and social
media industries. My key achievements include consistently exceeding KPIs such as customer satisfaction
and first‑contact resolution, while also streamlining processes that improved team productivity. With
advanced proficiency in CRM platforms like Salesforce, Zendesk, and Freshdesk, I excel at combining
technical expertise with strong communication and organizational skills. I bring measurable value to
companies by ensuring smooth operations, enhancing client relationships, and driving long‑term success.
Skills & Experience
Skills
Experience highlights
restrictions and resolving 95% of cases within SLA.
• Managed client inquiries across multiple channels, handling 50+ daily requests related to ad
disapprovals, billing issues, and policy appeals with high accuracy.
• Optimized campaign performance by guiding clients on audience targeting and creative testing,
resulting in a 20% improvement in ROAS for key accounts.
• Documented and streamlined p
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