Senior Support Engineer

Verified

$12/hr

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Outline

Looking for Part-Time work (8 hours/day) at $12/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

With over twelve years of experience as an IT Engineer, I am skilled in supporting hybrid environments, managing multiple tasks simultaneously, and pe

Skills & Experience

Skills

Customer Support , Technical Support, Data Entry, Product Support, 10+ Years

Experience highlights

IT Supervisor

Alfamart Trading Philippines Incorporated · January/2020 – Present

• Manage Linux and Windows servers, including configuration and maintenance.
• Oversee IT operations for DC Mexico Warehouse and Back-office server/workstations.
• Supervise and train IT Assistant, ensuring effective support and report collection.
• Automate patch deployment and configurations for 1000 Alfamart stores using scripting.
• Monitor system and network status, ensuring optimal performance and uptime.
• Coordinate with third-party suppliers for IT equipment escalation and replacements

Senior Technical Support Engineer

Duke Software Development Center · December/2012 – Present

• Install, configure, and maintain Point of Sale (POS) and Product Management Systems on Windows, Linux (Red Hat, CentOS).
• Manage over 600 VM servers on Xen, VMware, and VirtualBox, supporting 3,000 POS hardware units.
• Provide 24/7 customer support to 600+ store managers and cashiers via phone, email, and chat.
• Deploy product updates and optimize system performance through regular tuning and updates.
• Handle level 3 support escalations and manage RMA processes as required.

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