Virtual Asistant

Verified

$6/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

My name is Mark. In my 10 years of working in BPO, I learned a lot and honed my skills. I practiced excellent customer service in different fields like chat, e-mail and voice. My skill set includes data entry, cold calling, digital marketing virtual assistant, appointment setting, content moderation, outbound, and inbound calling.

Skills & Experience

Skills

Customer Support > Chat Support 2-5 Years

Customer Support > Email Support 2-5 Years

Customer Support > Technical Support 2-5 Years

Marketing > Appointment Setting 6 Months to 1 Year

Office and Administration > Quality Assurance 2-5 Years

Customer Support > Content Moderation/Management 6 Months to 1 Year

Customer Support > Ecommerce > Amazon? 6 Months to 1 Year

Marketing > Digital Marketing Less than 6 Months

Experience highlights

Inside Sales Agent

EXP Realty · May/2024 – /

Digital Marketing Specialist

Outsourced Doer · February/2024 – Present

Create Marketing Designs such as Lead Magnet and teaser
images.
Create landing pages using Clickfunnels.
Create email automation using ActiveCampaign and integrate
it with Clickfunnels.
Create social media post and maintain content library as well
as respond to comments from social media using response
library.
Conduct competitor research and market research to know
what is the latest trend.

Appointment Setter

Simple.Biz · June/2023 – Present

Do outbound calls using auto dialer and offer small business
owners to build or update their websites.
Create appointments for interested customers and send them
to sales partner for a callback.

Quality Analyst

TaskUs · March/2021 – Present

Perform random audits on calls, emails, and chat using the
Quality Parameter set by the QA and clients.
Perform weekly calibration sessions with clients and
teammates to make sure everyone is aligned with the process.
Submit an End of Day Report to the supervisor outlining the
tasks done

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