Administrative & Operations Support

Managed online product listings, ensuring accuracy of descriptions, images, and pricing across multiple platforms.

Processed orders, coordinated deliveries, and handled customer inquiries to maintain high satisfaction levels.

Monitored account health and resolved issues with inventory, returns, and refunds efficiently.

Assisted in data entry, report generation, and administrative tasks to support smooth operations.

Collaborated with team members to optimize workflow and improve sales process

Provided executive-level support remotely by managing calendars, emails, travel, and daily operations with discretion and efficiency.

Delivered customer support via inbound/outbound calls, live chat (Zendesk), and email, resolving client concerns promptly.

Managed website content and updates using WordPress, ensuring accuracy and timely information.

Organized and maintained product data listings, coordinated mapping, and ensured database accuracy.

Prepared and processed product and shipping

Taught English to adult professionals and children, tailoring lessons to individual learning needs.

Developed engaging lesson plans, activities, and exercises to improve speaking, reading, and writing skills.

Assisted students in achieving fluency and confidence in English for both professional and daily use.

Monitored progress, provided constructive feedback, and adapted teaching methods for different learning styles.