Sr. IT Associate Helpdesk & Administrative Operations & Case Management | Work Order & Dispatch Coor

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

High School Diploma

English proficiency Conversational

Professional Summary

I work at the point where customer needs, work orders, service requests, data, and follow-ups all have to stay organized.
For more than 10 years with Lenovo, I progressed from Technical Support Associate to Case Manager, managing high-volume warranty and service operations. My work included reviewing and auditing work orders per day, coordinating dispatch requests per month, monitoring repair and parts status, tracking shipments, maintaining CRM records, and following exceptions through resolution.

Skills & Experience

Skills

Coordination 10+ Years

Logistics Coordination 10+ Years

E-commerce Order Fulfillment > Order Entry > Order Processing 5-10 Years

~Data Entry 5-10 Years

- Customer Service 5-10 Years

Problem Resolution 5-10 Years

Case Management 5-10 Years

Vendor coordination 5-10 Years

Staff Management 1-2 Years

Experience highlights

Sr. IT Associate Helpdesk / Administrative Case Manager

Sutherland Global Services - Lenovo Account · November/2015 – Present

Reviewed 75-130 warranty work orders daily. Coordinated 300-500+ monthly dispatch requests. Tracked repair status and handled escalations. Processed CRU parts orders. Used Microsoft Dynamics 365 CRM for case management. Maintained strict SLAs including 17-min call response and 24-hr email reply.

Customer Service Representative

Alta Resources Phils. - · October/2014 – Present

Handled inbound customer inquiries via phone. Processed orders, cancellations, and modifications. Investigated lost/damaged packages and coordinated with carriers. Guided customers through return portal and processed refunds.

Customer Service Representative

Alta Resources Phils. - · October/2013 – Present

Manager

Seoul Galbi Restaurant · January/2013 – Present

Coordinated staff scheduling and daily operations. Managed inventory and supply tracking. Maintained health and safety compliance.

Appointment Setter

Green Global Solution - Go Solar · February/2012 – Present

Made outbound calls to prospective homeowners for solar panel and battery systems. Scheduled sales appointments and maintained contact records.

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