Skills
Virtual Assistance
2-5 Years
Customer Service Representative
2-5 Years
Documentation Specialist
2-5 Years
Healthcare Customer Service
5-10 Years
Medical Records Management
6 Months to 1 Year
Microsoft Office Suite
5-10 Years
Claims
6 Months to 1 Year
HIPAA Compliance
2-5 Years
CRM tools, Calendar and inbox management, File and document management, Photo Editing, Project management tools, HIPAA compliance, EHR/EMR systems
2-5 Years
Google Workspace
2-5 Years
• Insurance & Claims Platforms: Availity, CMS, NPPES •
2-5 Years
Patient Coordination
6 Months to 1 Year
- Zoom
5-10 Years
Data Entry / Documentation
5-10 Years
Experience highlights
Insurance Verification Specialist
HelloRache – Healthcare Virtual Assistant
·
February/2022
–
Present
Verified patient insurance eligibility, benefits, coverage using Availity and insurance carrier portals. Resolved claim issues, followed up on aging claims, confirmed referral and prior authorization requirements. Maintained HIPAA compliance.
Virtual Administrative Assistant / Medical Receptionist
Pain Management Clinic
·
December/2020
–
Present
Managed patient calls, appointment scheduling, and administrative follow-up. Coordinated prescription confirmations, processed payments, and organized medical documentation while maintaining patient confidentiality.
Visa Documentation Specialist
ARCO Travel and Tours
·
January/2019
–
Present
Managed U.S. Tourist, Fiancé, and Spousal Visa applications. Coordinated airline bookings, travel insurance, and hotel reservations. Guided clients through documentation and application processes.
Customer Service Advocate
Healthcare BPO – Convergys Philippines
·
May/2014
–
Present
Assisted healthcare providers with insurance eligibility inquiries and claim status updates. Resolved customer concerns efficiently in fast-paced BPO environment while maintaining service quality.
Visa Documentation Specialist
Viaje Travel & Consultancy
·
January/2010
–
Present
Processed UK Student Visa applications and maintained client documentation. Developed travel itineraries and assist clients throughout the application process.
