Customer Sales and Support | Bookkeeping

Verified

$10/hr

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Outline

Looking for Full-Time work (6 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am Shaira Cafino Maravilla, 26 years old. Currently employed as Customer and Sales Support Assistant at Pag-IBIG Fund Zamboanga. I graduated Bachelor of Science in Accountancy last May 2022.

My work experience honed me to be able to develop my skills and expertise. Year 2021-2023, I worked as Accounting Assistant who is responsible in assisting the manager in preparation of Financial Statements, Auditing, Bank Reconciliation and Tax Preparation. This helped me have an attentiom to detail skill, analytical and time management. Currently, I work as a Customer and Sales Support Assistant assigned in Housing Loan Application. Everyday, we deal with different types of client who avail and submit documents for the application. I am assigned to pre-evaluate the documents, to validate Special Power of Attorney, communicate with the borrowers, receiving in bound and out bound call, email management and account monitoring.

Skills & Experience

Skills

Customer Service Representative 2-5 Years

Bookkeeper, Accounting, Accounts Receivable, Accounts Payable, Bank Reconciliation, Audit Coordination, Financial Statement 6 Months to 1 Year

1-2 Years

MS Excel 2-5 Years

Corporate Accounting 1-2 Years

Account Reconciliation 2-5 Years

Accounting > Accounts Payable>Bookkeeping 2-5 Years

~Data Entry 2-5 Years

Customer service > Sales Representative > Customer Support 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

General ledger management 2-5 Years

Experience highlights

Sales and Customer Support Assistant

Pag-IBIG Fund (AHC) · December/2023 – /

Provide professional customer assistance regarding member records, contributions, and loan eligibility. Process applications and maintain documentation to meet service-level standards. Resolve member discrepancies through cross-departmental coordination.

Accounting Assistant & Bookkeeper

Balagot Law and Accounting Office · September/2022 – Present

Managed bookkeeping operations, journal entries, ledger reconciliations, and trial balance preparation. Used Sage software and spreadsheets to track disbursements and assets. Compiled tax documentation and compliance reports.

On-the-Job Training – Public Sector Auditing

Commission on Audit (COA) · October/2021 – Present

Completed public sector auditing training under professional supervision at Commission on Audit.

On-the-Job Training – Corporate Accounting

Balagot Law and Accounting Office · September/2021 – Present

Gained practical experience in corporate accounting operations and financial management processes.

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