Import/Export Operations, Customer Service Support, Logistics Operations Assistant

Verified

$6/hr

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Outline

Looking for Freelance work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Precision-focused professional specialized in high-volume data management and error-free documentation within fast-paced global industries.

Skills & Experience

Skills

Seafreight Import/Export Process 10+ Years

Cargowise one Operator 5-10 Years

Proficiency: Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other office software. 5-10 Years

Experience highlights

Import Operations / Support

Private Company · January/2023 – /

End-to-End Import Operations & Logistics Coordination
CargoWise Management: Expertly handle the full import lifecycle, including registration, document verification, and proactive chasing of missing transit paperwork.
Financial Auditing: Manage shipping line and co-loader invoicing; perform rigorous tariff audits to identify and resolve billing discrepancies before posting.
Release Coordination: Facilitate timely cargo release by managing EDOs and maintaining constant communication with carriers

Process Specialist

Orbis Business Solutions · June/2022 – Present

Shipment Lodgment & Visibility: Monitored all sea cargo lodgments and maintained real-time visibility using 1Stop and Track and Trace platforms.
Proactive Reporting: Managed arrival notices and provided
consignees with detailed delay reports to ensure transparency and manage expectations.
Operational Accuracy: Supported team workflows by ensuring high accuracy and shipment registration within CargoWise.
Financial Verification: Streamlined billing by processing and auditing co-loader tax invoices

Data Entry Specialists

Offshore Business Process Inc · October/2016 – Present

Warehouse & Inventory Lifecycle Management
CargoWise Proficiency: Manage end-to-end warehouse order entry and inbound shipment registration with high data integrity.
Proactive Monitoring: Utilize Track and Trace tools to monitor vessel ETAs and identify potential transit delays.
Internal Coordination: Maintain a constant feedback loop with Customer Service teams to ensure consignees receive real-time, accurate shipment updates

Export Documentation Officer

Eastko Apparel · February/2011 – Present

Multimodal Bookings: Direct all Sea and Air export bookings, managing the end-to-end process from proforma to final confirmation with forwarders.
Compliance & Documentation: Prepare and audit comprehensive export sets, including Commercial Invoices, Packing Lists, and Certificates of Origin.
Supply Chain Coordination: Ensure 100% adherence to
documentation cut-offs and delivery deadlines through proactive liaison with trucking partners and freight forwarders.

Customer Service Representative

DB Schenker · May/2005 – Present

Client Relations: Provide dedicated operational support for high-profile accounts, including GAP, Polo Ralph Lauren, Analog Devices, and Maxim, managing all bookings through omnichannel communication.
End-to-End Visibility: Orchestrate the full shipment lifecycle,
maintaining rigorous oversight from initial booking and cargo pick-up through to final destination delivery.
Proactive Stakeholder Communication: Ensure seamless global coordination by providing real-time status updates.

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