IT Support professional and Information Systems graduate with hands-on experience in technical troubleshooting and end-user support. Experienced in troubleshooting computers, POS systems, ACO lanes, printers, user account issues, software, and connectivity problems. Familiar with ServiceNow for incident and ticket management, issue documentation, and tracking. Strong customer service and communication skills with the ability to diagnose technical issues, provide clear solutions, and escalate complex concerns when necessary. Knowledgeable in Windows, hardware and software troubleshooting, basic networking, Microsoft Office, and IT support operations. Adaptable, detail-oriented, and eager to grow in a Help Desk, Service Desk, or Technical Support environment.
