Technical Support Engineer

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experience Systems Engineer with proven success in Technical Support and Software deployment in the IT industry. Proven Hardware and Software skill's

Skills & Experience

Skills

Customer Support > Technical Support 5-10 Years

Software > Devops > Kubernetes 2-5 Years

Computer Software and Hardware troubleshooting 5-10 Years

Experience highlights

Customer Operations Engineer

ClinkIT Inc. · March/2022 – Present

o
Provide customer support experience for all users and working with customers to triage DKP (D2iq Kubernetes Platform) problems in both cloud based and on premise network environments. Proactively identify actions that can reduce the number of requests being submitted.
o
Research, identify, reproduce and document bugs in the product.
o
Create and maintain knowledge articles as it relates to system configuration and issue resolution.

System Engineer

77 Global Services · December/2019 – Present

Performed code deployment to QA, UAT, and Production environments using Jenkins and AWS.
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Follow deployment instructions and ensure complete and accurate deployment of application changes.
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Maintaining source control libraries.
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Planning of releases to application, web and database servers.
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Constant coordination with various stakeholders on priority task
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Supporting release management team on code version reporting

Technical Support Engineer

Vertiv, (Formerly Emerson Network Power) · June/2017 – Present

o
Provide Level 2 client resolution support as per service level agreement with steps that technical contact can understand and follow through phone, email and remote Electronic medium specifically with WebEx application.
o
Resolve issues initiated through oracle crm specifically with company's main product which is Avocent kvm's , switches and data center. Provided guidance on installing and integrating new hardware components and software to remote clients.

Infrastructure Engineer

Intelligent Touch Corporation (Formerly Cerquit Solutions) · March/2016 – Present

Evaluated existing procedures and made proactive adjustments to meet changing demands.
o
Facilitated installation processes to deliver project requirements on time for the company product Loans Management System and Accounting System.
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Worked with IT Managers, System Administrators to accomplish technical aspects of projects.
o
Installed, configured, tested and maintained operating systems, application software and system management tools.

Technical Support Engineer

Red Hat · December/2002 – /

o Provide exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues.
o Manage the deployment and replication of customer issues on cloud providers AWS and Azure
o Analyze cluster status Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions.

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