Skills
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
Microsoft word
5-10 Years
written and verbal communication
10+ Years
Email and Calendar Management
5-10 Years
issue resolution
5-10 Years
Coaching
2-5 Years
~Data Entry
5-10 Years
Cost Estimate > Microsoft Excel
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Customer Service & Client Relations
10+ Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
Time Management / Multitasking
5-10 Years
- Zoom
2-5 Years
Administrative Support / Coordination
5-10 Years
• Technical Support & Troubleshooting
5-10 Years
Experience highlights
Subject Matter Expert (SME) – Tech Lead
Techlog Center Philippines – Asurion
·
June/2021
–
/
Provided technical guidance and support to team members. Prepared reports and documentation. Coordinated with management on operational concerns and process improvements. Promoted service quality through coaching and knowledge sharing.
Customer Service Representative
iQOR Dasmariñas
·
March/2020
–
Present
Responded to customer inquiries and resolved billing and service concerns. Recorded interactions and maintained case documentation. Managed multiple concerns in fast-paced environment.
Complaints Officer
Telstra International Philippines Inc.
·
October/2019
–
Present
Investigated escalated customer complaints and worked toward timely resolutions. Coordinated with internal teams to address service issues. Maintained professionalism and attention to detail.
Customer Service Representative / Technical Support
iQOR – Cavite
·
January/2015
–
Present
Handled customer service inquiries and provided technical support. Assisted with troubleshooting and service issues. Documented interactions and worked toward effective resolution.
