Virtual Customer Service

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Helping Business Owners Save Time & Keep Customers Happy | Pro Virtual CSR | Reliable, Responsive & Results-Driven

Skills & Experience

Skills

Customer Service & Communication 5-10 Years

Virtual Assistant & Administrative Support 5-10 Years

Tools & Tech Proficiency 5-10 Years

Experience highlights

Supervisor

Pathway Travel Pte. Ltd. · November/2023 – /

• Led and managed a customer support team to ensure exceptional service and operational efficiency
• Monitored key performance metrics and provided strategic insights for continuous improvement
• Handled complex customer interactions to drive satisfaction and effective issue resolution
• Implemented process improvements to streamline workflows and minimize service delays
• Conducted weekly meetings to review team performance and align on process updates
• Prepared and submitted monthly reports,

Customer Service Representative

Everise Philippines Inc. · August/2022 – Present

• Professionally handles high volume inbound and outbound calls, chats, and emails to identify and resolve
customer issues quickly
• Accurately processed reservations and ensured all necessary paperwork and documentation were obtained and verified.
• Utilized tracking systems to monitor shipments, coordinate logistics, and ensure timely

Customer Support Representative II

Cardinal Health International Philippines · April/2019 – Present

• Processed medical purchase orders from hospitals with a focus on accuracy and efficiency
• Communicated with vendors to confirm order details, resolve issues, and negotiate terms
• Matched supplier invoices with purchase orders and receipts, resolving discrepancies promptly
• Coordinated logistics to ensure the timely delivery of medical supplies, especially for urgent or rush requests

Senior Customer Service Executive

HCL Technologies Philippines · May/2016 – Present

• Reviewed and verified patient information for accuracy and completeness
• Facilitated the collection of required documentation from physicians’ offices and patients
• Verified insurance coverage, medical history, and diagnosis to ensure eligibility and compliance
• Requested prior authorizations and managed insurance claims processing
• Collected payments on delinquent accounts while following financial and regulatory protocols

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In