Outline
Looking for Full-Time work (10 hours/day) at $4/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
-Perform regular website audits to identify areas
for improvement
-Collaborate with web developers and marketing
teams to implement technical SEO best practices
-Conduct research and implement solutions for
website errors based on insights from SEO tool
audit reports.
- Optimize data according to SEO standards,
including meta descriptions, meta titles, and
keyword usage.
Analytics and reporting
-Use various tools (Ahref, Semrush, GSC,
Screaming Frog.) to monitor
exceptional
• Manage and supervise a team of 12 agents
• Coach agents to improve their technical skills
and ensure that they are meeting performance
targets
• Check team statistics and implement corrective
actions to improve performance
• Report weekly operational OKRs (Objectives and
Key Results)
• Identify bugs and report them using JIRA
• Work closely with other teams to resolve
complex technical issues
• Ensure that customer satisfaction is main
2012-2018 ) 1and1 IONOS Philippines
Incorporated
• Provide technical assistance related to web
hosting, website
• Handle international calls from US and UK
customers issues, email, domains, DNS, domain
registration, and CMS installation
• Provide assistance on how to set up email clients
and handheld devices
• Ensure customer satisfaction is maintained at a
high level • Record all customer interactions in our
CRM system • Work closely with other team
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