Virtual Assistance

Verified

$4/hr

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Outline

Looking for Freelance work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated customer service professional with over seven years of experience assisting customers, resolving issues, and ensuring a positive experience. Skilled in communication, problem-solving, and multitasking. Committed to providing excellent service and building strong customer relationships.

Skills & Experience

Skills

Customer Support > Chat Support 6 Months to 1 Year

Customer Support > Sales Support 2-5 Years

Customer Support > Technical Support 6 Months to 1 Year

Back office data entry 5-10 Years

Customer Support > Chat Support >Retention 6 Months to 1 Year

Experience highlights

Freelance (Sales & Collection)

Privately Employed · September/2023 – Present

• Managed payment collection of outstanding balance.
• Researched and identified potential leads, fostering relationships with customers.
• Managed business communications and transactions efficiently in a fast-paced environment.

Customer Service Representative

Foundever · August/2017 – Present

• Handled menu updates, item promotion, and discount promotion for chain of restaurants in Australia.
• Utilized CRM tools to maintain accurate customer data and streamline processes.
• Developed strong interpersonal and communication skills, building rapport with clients.

Customer Service Representative

Convergys · January/2016 – Present

• Manage customer accounts, updating customer information.
• Collaborate with Sales team, to ensure the timely delivery of products and services.
• Proactively identified sales opportunities and upsell products and services to enhance revenue.

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