Skills
Collaboration and Interpersonal Skills, Creativity, Flexibility, Organization, Computer Literacy,
2-5 Years
Experience highlights
Property Management Virtual Assistant
ProsperVA
·
February/2024
–
Present
Served as a primary point of contact for tenants, vendors, and internal stakeholders Responded to inquiries, resolved concerns, and ensured clear, professional communication Coordinated maintenance requests and followed up to ensure customer satisfaction Sent building-wide notices, updates, and service communications Followed up on rent payments and delinquencies with a customer-first approach Managed lease documents, DocuSign files, and customer records with accuracy Assisted with onboarding ne
Customer Support Representative
Concentrix
·
November/2019
–
Present
Handled high-volume customer inquiries via phone and email, ensuring timely and professional resolution Assisted customers with billing concerns, payment processing, refunds, and account updates Provided sales and product support by explaining service options, pricing, and policy details Supported underwriting and quoting processes for health insurance clients Managed claims processing for provider and member services Maintained strict compliance with company policies, data accuracy, and quality
