Skills
Team Lead
1-2 Years
Trainer | Technical Support | Customer Service
2-5 Years
Technical Support - SME
5-10 Years
Coaching > Training and Development
2-5 Years
1-2 Years
Leadership
5-10 Years
Team Leadership
2-5 Years
Itsm
2-5 Years
Multitasking
5-10 Years
Servicenow
1-2 Years
Active Directory
2-5 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Problem Resolution
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Experience highlights
Team Lead - London Market Account
DXC Technology
·
June/2025
–
/
Lead and supervise team of analysts and insurance specialists. Manage workloads, productivity, coaching, performance reviews, quality audits, and foster high-performing team culture.
Team Lead - Microsoft Account
DXC Technology
·
October/2024
–
Present
Established high-performance team culture with 100% productivity increase. Mentored team members and ensured adherence to coding standards and best practices.
SME / Account Trainer - Microsoft Account
DXC Technology
·
June/2023
–
Present
Developed training materials and refresher courses. Facilitated onboarding of new hires with 100% passing rate and provided escalation support.
Global Helpdesk Agent - Microsoft Account
DXC Technology
·
October/2022
–
Present
Provided phone technical support achieving 100% user satisfaction. Managed Azure portal access, domain joins, ServiceNow tickets, and troubleshot Windows and Office issues.
Sr Analyst II - Infrastructure Services
DXC Technology
·
October/2022
–
/
Senior analyst role in infrastructure services driving efficiency and optimizing operations. Analyzed complex systems and implemented innovative solutions.
