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Loela lou B.

CUSTOMER SERVICE REPRESENTATIVE / E-COMMERCE CATALOG SPECIALIST

Verified
$4/hr

Outline

Looking for Part-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Conversational

Professional Summary

Customer Service and Back Office Support Professional with 5+ years of experience supporting customers through phone, chat, and email channels.

Skills & Experience

Skills

Customer Support > Email Support Less than 6 Months
Design > Graphic Design > Canva 1-2 Years
Customer Support > Chat Support> Customer Support Inbound and Outbound 2-5 Years
CRM Systems (Salesforce) 6 Months to 1 Year

Experience highlights

PRODUCT CATALOG & COMPLIANCE REVIEWER
ECENTERPRISES MNL · April/2024 – /

Conduct compliance reviews to ensure products meet marketplace
policies and regulatory requirements.

Review intellectual property claims, including trademark, copyright, and
counterfeit reports.

Manage product delisting activities and update recall information when
required.

Collaborate with internal department to maintain marketplace integrity
and customer trust.

CUSTOMER SERVICE ASSOCIATE
Amazon Operations Philippines · August/2023 – Present

Respond to customer inquiries and resolve issues via phone and email platforms in a timely and professional manner.

Assist customers with order placement, tracking, cancellations, returns,
and refunds using Amazon's proprietary systems and tools.

Address customer concerns related to shipping, delivery, damaged or defective items, and payment issues, ensuring a satisfactory resolution for
the customer.

Collaborate with internal teams such as logistics, fulfillment, and product management

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