Skills
Office and Administration > Quality Assurance
5-10 Years
Administrative Assistance
5-10 Years
Paralegal
Less than 6 Months
Account Management
5-10 Years
Team Management
5-10 Years
Compliance
5-10 Years
Accounting > Accounts Payable > Billing Support
5-10 Years
- Customer Service
10+ Years
Customer Service & Support, Fraud Investigation & Risk Management,
2-5 Years
Collections
10+ Years
Customer Support & Client Assistance, Cold Calling & Lead Generation, Financial Services Support, Risk Analysis & Transaction Investigation,
2-5 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
5-10 Years
• Technical Troubleshooting
5-10 Years
*Administrative Support -
Less than 6 Months
Experience highlights
Legal Administrative Assistant - Divorce Matters
Law Firm (Australian Client)
·
June/2026
–
/
Managed intake process for divorce clients. Collected and reviewed client information, maintained communication, coordinated with legal team on missing documents, and kept case files accurate and updated.
Team Leader - AGL Energy Australia
Tata Consultancy Services
·
January/2021
–
Present
Led team of associates managing collections, customer service, and back-office operations. Oversaw team performance, KPIs, quality, and productivity while providing coaching and support for efficient operations.
Senior Process Associate - AGL Energy Australia
Tata Consultancy Services
·
September/2015
–
Present
Managed collections activities conducting outbound calls regarding outstanding balances. Assessed customer circumstances, discussed payment options, and established payment arrangements while maintaining compliance.
Fraud Review Analyst
JPMorgan Chase & Co.
·
June/2014
–
Present
Conducted comprehensive fraud reviews and transaction investigations based on cardholder reports. Assessed suspicious activity, validated transaction details, and communicated findings to cardholders and merchants.
Customer Service Representative - T-Mobile USA
TeleTech
·
June/2008
–
Present
Provided customer service and technical troubleshooting for T-Mobile customers. Resolved account, device, billing, and service concerns. Assisted with plan recommendations and floor support for new associates.
