Operations Supervisor

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

With a background in Biology and undergraduate Nursing and over 17 years of experience in technical support, team leadership, and data analysis.

Skills & Experience

Skills

Microsoft excel proficient 10+ Years

Fluent in speaking neutral English 10+ Years

Sigma White Belter 10+ Years

CRM & Call Center Tools Proficiency (60 WPM) 10+ Years

Tier 3 Technical Support Skills 10+ Years

Experience highlights

Team Lead

TTEC PH · July/2012 – Present

Supervised up to 30 reps – trained, coached, and evaluated performance.

Managed daily workflow and real-time issues under pressure.

Tracked KPIs, generated reports, and performed root cause analysis.

Streamlined repair processes using continuous improvement methods.

Collaborated across multiple internal teams.

Tier 3 Technical Support

TTEC PH · July/2009 – Present

Provided technical support at Verizon, troubleshooting software/hardware, configuring networks (basic to advanced), VOIP systems, and email clients, while also managing dispatch to coordinate technician schedules and reduce resolution times.

Tier 2 Technical Support

TTEC PH · January/2008 – Present

Handled POTS, internet, email, and basic networking issues for Verizon customers.

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