Skills
Expert in CRM, sales support, issue resolution, process improvement, communication, data analysis, and team leadership.
2-5 Years
Customer Support > Customer Relationship Management > Creative Problem-Solving
5-10 Years
Accounting > Accounts Payable>Bookkeeping
2-5 Years
Accounting > Accounts Receivable > Billing and Collection
2-5 Years
Accounting > Quickbooks
6 Months to 1 Year
Accounting > Xero
6 Months to 1 Year
Experience highlights
Operations Supervisor
Teleperformance Philippines
·
June/2019
–
Present
Manage day-to-day contact center operations of the team
Plan, delegates, checks and monitor tasks and projects
Prepares and presents regular business review
Propose and executes improvements and initiative to provide good customer experience
Coach and develop agents to help them achieve KPIs
Plant Accountant
Premium Megastructures, Inc
·
November/2017
–
Present
Manage and oversees day-to-day financial transaction of the plant
Prepares monthly, quarterly, annual and ad hoc financial reports
Prepares financial statements and tax returns
Liaise statutory and business compliance
Internal Auditor
MAC Builders
·
August/2014
–
Present
Conducts regular and investigative check/audit on inventory, construction projects, shipping vessels, customer accounts, vendor accounts, internal processes and others
Reports to higher management and and recommends process improvements based on audit results and findings