Skills
Sales / customer service / technical support
5-10 Years
Experience highlights
Sales and Customer Service Representative
IQOR
·
January/2017
–
Present
Customer Service & Customer Support,
Inbound and Outbound Calls,
Sales & Account Management,
Upselling and Cross-selling,
Customer Retention,
Order Processing and Order Tracking,
Billing and Payment Assistance,
Complaint Resolution & Conflict Management,
Email and Chat Support,
CRM Software,
Data Entry & Documentation,
Product Knowledge & Customer Education,
Quality Assurance (QA) Compliance,
Meeting Sales KPIs and Performance Metrics.