Customer Service Representative

Verified

$6/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Conversational

Professional Summary

As a dedicated customer service representative, I excel in providing exceptional support through clear effective communication, empathy, and patience.

Skills & Experience

Skills

customer service representative 1-2 Years

Support Ambassador - Airbnb 6 Months to 1 Year

Experience highlights

Support Ambassador

TDCX · February/2024 – Present

- Delivered exceptional support for booking and travel-related inquiries, achieving an average of 79% customer satisfaction score and enhancing customer loyalty. (Voice, E-mail, Live Chat)
- Resolved complex issues related to reservations, cancellations, and refunds, maintaining escalations rate by, 1.5%.
- Streamlined communication between customers and partner home/property owners, ensuring accurate and timely information.

Customer Service Representative/Technical Support

Qualfon Cebu · June/2022 – Present

- Provided exceptional customer service by resolving complex technical issues and inquiries, achieving a 90% customer satisfaction score. (Pure Voice)
- Collaborated with cross-functional teams to troubleshoot and escalate critical issues, ensuring seamless service delivery.
- Consistently exceeded performance metrics, including [Attendance, CSAT, AHT]

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In