Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer support professional with close to 10 years of experience in email and chat support across e-commerce and SaaS companies. I have handled high-volume ticket queues, resolved billing and account issues, coordinated with internal teams, and was promoted to Subject Matter Expert where I coached agents and authored SOPs.

I hold a BS in Information Technology and am currently expanding into web development, having completed a full HTML and CSS course with JavaScript next on the list.

I bring strong written communication, sharp attention to detail, and a genuine focus on making sure every customer interaction is handled properly the first time.

Skills & Experience

Skills

Account Management 5-10 Years

Email Support 2-5 Years

Technical & Customer Support 5-10 Years

Office and Administration > Quality Assurance 2-5 Years

Team Leadership 2-5 Years

CRM 2-5 Years

JIRA 1-2 Years

CMS 2-5 Years

Customer service > Sales Representative > Customer Support 10+ Years

Customer Support > Chat Support >Technical Support 5-10 Years

Ticket Management 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Experience highlights

Affiliate Relations Specialist

APEXIUM · January/2025 – Present

Managed creator inbox for AI-powered SaaS affiliate program. Onboarded affiliates end-to-end, qualified prospects, and maintained CRM pipeline reports.

Account Support Specialist, Ibotta

OP360 · May/2022 – Present

Resolved cashback and account inquiries via Zendesk. Processed refunds, escalated security issues, and maintained high first-contact resolution rates.

Email Support Specialist, Wayfair

OP360 · May/2019 – Present

Provided email support for e-commerce platform. Handled product, order, and return inquiries. Maintained CMS product listings with accurate descriptions and pricing.

Subject Matter Expert, Tracfone Wireless

QUALFON (BPO) · August/2017 – Present

Promoted to SME; led training sessions, provided floor coaching, and conducted QA evaluations. Authored SOPs and coordinated corrective action initiatives.

Call Center Agent, Tracfone Wireless

QUALFON (BPO) · June/2015 – Present

Provided technical support for telecom carrier. Troubleshot device issues, network connectivity, and SMS errors. Resolved billing and account management inquiries.

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