Technical Support | Virtual Assistant | Subject Matter Expert

Verified

$8/hr

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Outline

Looking for Freelance work (10 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Versatile professional with 9+ years' experience in support, admin tasks, troubleshooting, system optimization, and tools.

Skills & Experience

Skills

Customer Support 5-10 Years

Office and Administration > Microsoft 365 5-10 Years

Technical support 5-10 Years

Subject Matter Expert / Technical Support 5-10 Years

Customer Support > Chat Support> Customer Support Inbound and Outbound and Office and Administrative job, Banking/Finance 5-10 Years

Experience highlights

Subject Matter Expert

Concentrix CVG Inc. · June/2018 – Present

Optimizing slow computers that have performance issues that are non-malware related
on Macs and PCs
No boot issues that require reinstalling the operating system
Reinstallation of Windows 10 or MacOS via USB recovery drive
Troubleshooting various 3rd party applications such as Outlook email errors, Word and
Office not opening,
Troubleshooting no-audio / no-sound issues, webcams and microphone issues
Troubleshoot all brands of printers, print errors, and setting them up on Wi-Fi or direct

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