Skills
Customer Service Representative
10+ Years
Marketing > Telemarketing > Outbound Sales
Less than 6 Months
5-10 Years
Conflict Resolution
5-10 Years
Call Handling
10+ Years
Appointment scheduling
2-5 Years
Accounting > Accounts Payable > Billing Support
5-10 Years
- Customer Service
10+ Years
Escalation Management
5-10 Years
Account Management; Customer Support > Sales Support > Lead Generation
Less than 6 Months
Marketing > Order Management
2-5 Years
• Technical Troubleshooting
5-10 Years
*Administrative Support -
2-5 Years
Experience highlights
Virtual Receptionist/Virtual Assistant
Serenity Aesthetics
·
February/2021
–
Present
Answered calls and texts, scheduled appointments. Made follow-ups on booking list and assisted with administrative tasks.
Customer Service Representative
DKHardware
·
October/2019
–
Present
Answered customer queries, assisted with orders, and provided order status updates.
Technician Dispatcher
Nationwide Property Repair
·
July/2018
–
Present
Assigned technicians to daily tasks and schedules. Updated customers on technician status and location.
Tier 1 Customer Service (Sprint Postpaid)
Iqor Inc.
·
September/2017
–
Present
Provided customer service and technical support for service and billing concerns.
Tier 1 Customer Service (Time Warner Cable)
Convergys Inc.
·
December/2014
–
Present
Provided customer service and technical support for service and billing concerns.
