Skills
Time Management
1-2 Years
Adaptability
1-2 Years
Problem solving
1-2 Years
Multitasking
1-2 Years
Organization
1-2 Years
Communication
1-2 Years
Calendar Management
5-10 Years
CRM management
5-10 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
5-10 Years
- Customer Service
10+ Years
Client Onboarding
5-10 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
10+ Years
Design > GoHighLevel
2-5 Years
• Executive & Administrative Support
5-10 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
10+ Years
Experience highlights
Executive Administrative Assistant
Classe Consulting LLC
·
December/2022
–
Present
Provided executive-level administrative support including calendar management, CRM updates, client onboarding, payment verification, and coordinated recruitment and payroll processing for multiple businesses.
Virtual Assistant
Online VA Team
·
April/2019
–
Present
Supported multiple clients with administrative duties, customer service via email and live chat, subscription processing, appointment scheduling, customer onboarding, and CRM database maintenance.
Customer Service & Technical Support Representative
Qualfon
·
February/2018
–
Present
Resolved customer concerns through phone, email, and live chat with first-contact resolution focus. Provided technical troubleshooting and maintained high customer satisfaction ratings.
Billing Associate
Wipro
·
January/2009
–
Present
Managed billing disputes, payment adjustments, and invoice processing while maintaining SLA compliance and high quality standards in a fast-paced customer service environment.