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Rocelyn C.

Admin Assistant

Verified
$7/hr

Outline

Looking for Full-Time work (8 hours/day) at $7/hour

High School Diploma

English proficiency Conversational

Professional Summary

I am a dependable and detail-oriented Administrative and Virtual Assistant with extensive experience in administrative support, executive assistance, customer service, email and calendar management, task coordination, and daily business operations. I am proficient in tools such as Google Workspace, Microsoft Office, GoHighLevel, HubSpot, Trello, Asana, and contactinfohLog in to see contact information or sign up. I am highly organized, adaptable, and skilled at managing multiple priorities, maintaining accurate records, following up on outstanding tasks, and communicating professionally with clients and teams. I am a fast learner, open to feedback, and committed to providing reliable, efficient, and high-quality support that helps businesses stay organized and achieve their goals.

Skills & Experience

Skills

Time Management 1-2 Years
Adaptability 1-2 Years
Problem solving 1-2 Years
Multitasking 1-2 Years
Organization 1-2 Years
Communication 1-2 Years
Calendar Management 5-10 Years
CRM management 5-10 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant 5-10 Years
- Customer Service 10+ Years
Client Onboarding 5-10 Years
Accounting > Accounts Payable > Accounts Receivable > Billing 10+ Years
Design > GoHighLevel 2-5 Years
• Executive & Administrative Support 5-10 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 10+ Years

Experience highlights

Executive Administrative Assistant
Classe Consulting LLC · December/2022 – Present
Provided executive-level administrative support including calendar management, CRM updates, client onboarding, payment verification, and coordinated recruitment and payroll processing for multiple businesses.
Virtual Assistant
Online VA Team · April/2019 – Present
Supported multiple clients with administrative duties, customer service via email and live chat, subscription processing, appointment scheduling, customer onboarding, and CRM database maintenance.
Customer Service & Technical Support Representative
Qualfon · February/2018 – Present
Resolved customer concerns through phone, email, and live chat with first-contact resolution focus. Provided technical troubleshooting and maintained high customer satisfaction ratings.
Billing Associate
Wipro · January/2009 – Present
Managed billing disputes, payment adjustments, and invoice processing while maintaining SLA compliance and high quality standards in a fast-paced customer service environment.
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