Outline
Looking for Full-Time work (8 hours/day) at $6/hour
Associate Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
Providing assistance, information, and support related to the company's products, placing orders, tracking shipments, and processing returns or
exchanges.
Addressing and resolving customer issues, complaints, or concerns.
Handling inquiries related to warranties and quality concerns.
Proficient in overseeing the end-to-end transportation process, from shipment booking to delivery, ensuring timely and cost-effective solutions.
Skilled at understanding client requirements, providing accurate quotes, and delivering high-quality service, resulting in long-lasting client partnerships.
Strong analytical and problem-solving skills, capable of swiftly resolving issues such as delivery delays, damaged goods, or route changes.
Manages loss claims and damage claims.
Responsibilities include:
Handling customer inquiries via email, or chat, and providing accurate information on products, services, policies, and procedures.
Resolving customer issues and complaints promptly, striving for satisfaction and escalating when necessary.
Assisting with orders, shipments, returns, billing, and payments, while educating customers on product usage.
Managing difficult customers calmly, following up to ensure resolution, and collaborating with other departments.
• Handles customer interactions per day, giving detailed and polite service to ensure customer satisfaction
• Providing information about products or services and addressing customer inquiries and concerns.
• Actively promoting and selling products or services to meet or exceed sales targets.
• Maintaining a deep understanding of the products or services offered by the company.
• Addressing and resolving customer issues or complaints
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