Skills
Regulatory Compliance
2-5 Years
Reporting & Analysis
1-2 Years
Copy Reading
1-2 Years
Paralegal
Less than 6 Months
Report Writing, Communication Skills
Less than 6 Months
Experience highlights
Regulatory Compliance Specialist
East West Rural Bank Inc.
·
June/2022
–
Present
As a Regulatory Compliance Specialist, I ensure the bank's strict adherence to regulatory standards. I oversee compliance with key ratios like CAR, NSFR, and LCR, monitor regulatory updates, and prepare compliance reports. My role involves identifying and addressing compliance gaps, assisting in policy development, and fostering a culture of compliance excellence within the organization.
Customer Service Representative - Back Office Support
Awesome OS
·
January/2022
–
Present
Provides essential assistance to customer service representatives in enhancing customer satisfaction. This involves processing refunds for delayed orders, notifying customers of canceled orders via email, and issuing discount vouchers to CSRs for customers experiencing order issues. These actions collectively contribute to a positive customer experience and resolution of order-related problems.
Appointment Setter / Customer Service Representative
QuickContractors.com Inc.
·
April/2021
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Present
Responsible for scheduling appointments with potential or existing customers, often through cold calling or email outreach. Also tasked with providing exceptional customer service, answering inquiries, resolving issues, and ensuring customer satisfaction.
Front Desk Officer
ESDEVCO Realty Corporation
·
August/2019
–
Present
Responsible for handling incoming calls, assisting clients, and ensuring the safety of the establishment. My duties also include maintaining a clean and organized workspace, resolving customer complaints, managing banquet inquiries, and reporting daily sales.
Compliance Assurance Specialist
East West Rural Bank Inc.
·
October/2003
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/
As a Compliance Assurance Specialist, I am responsible for overseeing compliance initiatives within the organization. I coordinate risk management efforts, administer compliance assessment matrices, collaborate with business compliance officers, and conduct independent compliance tests to ensure adherence to regulations. My responsibilities also include monitoring branch operations, conducting audits, and generating detailed reports to highlight compliance findings and issues.
