Skills
Customer Support
10+ Years
Customer Support > Technical Support
1-2 Years
Office and Administration > Accuracy Verification
1-2 Years
Coaching > Training and Development
6 Months to 1 Year
Experience highlights
Executive
Virtual Assistant Academy
·
August/2021
–
January/1990
I handle document verification, data gathering, email coordination and other tasks provided by my client. As a Client Communication Team Leader, one of my task is to make sure new interns are equipped and has knowledge on the basic tasks that their clients may have.
Executive Assistant
Virtual Assistant Academy
·
July/2021
–
/
Me and my team handles documents for verification purposes and other tasks provided by my client. Also, as a Client Communication Team Leader, one of my task is to train new interns on things they need to know to properly assist their clients
Senior Player Support Agent Keywords Studios Inc.
Keywords Studios Inc.
·
September/2016
–
Present
I was assigned as a shift-lead and acting Teamlead with back office tasks, managing team schedules, team performance and CSAT. Providing coaching and training to new hires and teammates. Handling game updates, game tech issues and game account related concerns.
English Customer Support Representative
SkyArrow Ltd.
·
December/2015
–
Present
Handles player inquiry regarding bet results and background/documentation review for withdrawal processes
• Advocacy Representative/Customer Service Representative/Racebook
• Advocacy Representative/Customer Service Representative/Racebook
·
October/2012
–
Present
We handled calls and emails from customers regarding their accounts, specifically with their bets, game results, deposits and withdrawals. We also assist other company departments and we are also trained to complete a quick research using multiple sites to acquire the correct game results.
