Skills
Office and Administration > Data Entry
10+ Years
customer service representative
1-2 Years
HEALTHCARE DATA ENTRT
10+ Years
Office and Administration > Research > Scientific Research
10+ Years
Experience highlights
MEDICAL INFORMATION SPECIALIST
ThermoFisher Philippines
·
March/2019
–
/
Responds promptly and professionally to inquiries related to technical and medical information via phone, email, internet, or mail regarding pharmaceutical or medical device products. Processes fulfillment requests and provides clinical trial information, as well as after-hours on-call support when necessary. Analyzes inquiries to provide accurate and concise responses using client-approved resources. Records all inquiries and interactions in the appropriate databases.
SENIOR PRODUCT DATA INPUT ASSOCIATE
IQVIA PHilippines
·
March/2015
–
Present
Correlates pharmaceutical products to diagnosis states indicated in the product verbatim/messages. Investigates and resolves problems associated with the data elements or inconsistencies across transactions through research of internal and industry standard medical reference materials. Then enters the reported data into database platform based on business rules, procedures and definitions derived from
current pharmaceutical and medical practice standard.
PRODUCT ANALYST 2
IQVIA Philippines
·
March/2012
–
Present
Responsible for the management and administration of U.S Healthcare. Maintains a database for pharmaceutical
companies across United States by measuring total promotional activity for pharmaceutical products from office-based and hospital-based healthcare professional, analyze and bridge pharmaceutical products and promotions data
Customer Service Representative
VXI Global Solotions
·
March/2011
–
Present
Provide customer satisfaction by promptly addressing inquiries and resolving issues related to global money remittances and offer product and service details to customers to provide information on benefits and advantages.
Customer Service Representative
Sitel Philippines
·
May/2009
–
Present
Addressed customer inquiries with courtesy and professionalism.
Resolved customer complaints with empathy, fostering increased loyalty and encouraging repeat business.
Managed high-stress situations with poise, maintaining professionalism while effectively resolving disputes and conflicts.
