Skills
Design > Graphic Design > Canva
1-2 Years
Office and Administration > Google Sheets
2-5 Years
Office and Administration > Microsoft 365
2-5 Years
Office and Administration > Microsoft Excel
2-5 Years
Accounting > Quickbooks
6 Months to 1 Year
Marketing > GoHighLevel
1-2 Years
Slack
Less than 6 Months
Experience highlights
Team Manager
Digital Room Inc.
·
July/2023
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Present
As a Team Leader at Digital Room Inc., I led a team of customer service representatives, ensuring performance targets were met, providing training and support, handling escalations, and driving process improvements to enhance service quality.
Customer Service Representative | Team Leader
Alorica
·
June/2017
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Present
At Alorica, I started as a Customer Service Representative, providing phone support and resolving inquiries. My performance led to a promotion to Team Leader, where I managed a team, improved productivity, and enhanced service quality, further honing my skills in customer management and team coordination.
ESL Teacher
Global Standard Inc.
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December/2014
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Present
As an ESL Teacher at Global Standard Inc., I taught English to non-native speakers, focusing on improving their grammar, vocabulary, pronunciation, and conversational skills. Through tailored lessons and interactive teaching methods, I helped students build confidence in using English in both professional and everyday settings. This experience strengthened my communication, adaptability, and instructional skills, while fostering a passion for education and cultural exchange.
Receptionist
127 Dorm and Apartelle
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November/2013
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Present
As a Receptionist at 127 Dorm and Apartelle from 2013 to 2014, I was responsible for managing front desk operations, handling guest check-ins and check-outs, managing reservations, and addressing customer inquiries. This role helped me enhance my customer service skills, multitasking abilities, and professionalism, ensuring smooth daily operations and a positive experience for all guests.
Receptionist
Cox Hotel and Resort
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November/2011
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Present
During my on-the-job training at Cox Hotel and Resort from 2011 to 2012, I gained hands-on experience in hospitality services, including front desk operations, guest assistance, and reservation management. This opportunity allowed me to develop strong communication skills, attention to detail, and a professional work ethic, all while ensuring guest satisfaction in a fast-paced environment.
