Skills
Marketing > Content Creation
5-10 Years
Marketing > Social Media Management
5-10 Years
Office and Administration
10+ Years
Data Entry
10+ Years
Account Management
10+ Years
Experience highlights
Account Manager
Shamal Communications
·
March/2018
–
/
Lead PR strategy and execution for a portfolio of regional and international clients across multiple sectors. Manage end-to-end campaign delivery including press conferences, major exhibitions (e.g., ADIPEC, Arabian Travel Market, WHX (formerly Arab Health), Intersec, Automechanika), media outreach and high-level interviews. Provide strategic counsel, develop story angles, oversee content development and mentor junior team members.
Senior Client Services Consultant
Mediastow FZ LLC
·
May/2008
–
Present
Led customer service teams, implemented operational improvements, and enhanced service delivery standards. Mentored staff, managed escalations, and supported leadership in training and onboarding initiatives.
Customer Care Specialist
IBM Daksh Business Process Services
·
June/2006
–
Present
Delivered customer support for a global online platform, resolving complex service and technical issues.
