Skills
Communication Skills
1-2 Years
CRM
1-2 Years
Product knowledge
1-2 Years
Social Media / Live Chat Support
1-2 Years
Customer Service & Complaint Resolution
1-2 Years
Experience highlights
Customer Service
Bonnet Communications OPC
·
October/2025
–
Present
Provided high-quality customer support by handling billing inquiries, account management, service activations, plan upgrades, technical troubleshooting, and complaint resolution through phone, chat, and email channels. Maintained accurate customer records, documented interactions in CRM systems, ensured compliance with company policies, and consistently delivered efficient, customer-focused solutions while meeting performance and quality standards.
Customer Service representative
Concentrix
·
June/2025
–
Present
Delivered exceptional customer service by assisting customers with product inquiries, and digital payments, resolving complaints, managing returns and exchanges, and collaborating with team members to achieve sales goals while ensuring a positive shopping experience.
Customer Service Representative
Alorica
·
October/2023
–
Present
Delivered exceptional customer service by assisting customers with product inquiries, processing transactions through POS systems, handling cash and digital payments, resolving complaints, managing returns and exchanges, maintaining organized merchandise displays, monitoring inventory and collaborating with team members to achieve sales goals while ensuring a positive shopping experience.
