Customer Success / Sales Associate / Technical Support

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven Customer Service Professional with 5+ years of progressive experience in delivering exceptional customer experiences.

Skills & Experience

Skills

Customer Support > Customer Service > Payment Processing, Billing, Scheduling Appointments, Cold Calling 2-5 Years

Experience highlights

Customer Service Representative

ECEnterprises Group Manila Inc. · February/2022 – Present

• Provide expert consultation on time-tracking, scheduling, and payroll systems to 100+ clients monthly
• Analyze business requirements to recommend optimal service plans, resulting in improved client retention
• Troubleshoot complex technical issues with 95% first-call resolution rate
• Collaborate with cross-functional teams to enhance system functionality based on customer feedback
• Maintain comprehensive knowledge of evolving software features and industry best practices

Customer Service Representative & New Hire Mentor

Qualfon Philippines · June/2020 – Present

• Delivered exceptional customer service for high-volume retail account Amazon, consistently exceeding satisfaction targets
• Promoted to New Hire Support role based on outstanding performance metrics and customer feedback
• Trained and mentored 20+ new customer service representatives on company protocols and best practices
• Maintained detailed customer interaction records and identified trends for process improvements

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