Customer Support | Client Retention | Account Management

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer support professional with 6+ years of experience delivering chat, email, and account support for U.S.-based clients.

Skills & Experience

Skills

Customer Support > Chat Support 5-10 Years

Experience highlights

US Customer Service Professional

American Express · November/2022 – Present

⦁ Retained at-risk accounts by proactively addressing client concerns and offering tailored
solutions, contributing to improved satisfaction and reduced escalations.
⦁ Managed multiple concurrent conversations while meeting strict performance metrics in a
fast-paced, remote environment.
⦁ Maintained accurate interaction records in CRM systems, ensuring seamless follow-up and
documentation compliance.

Email & Chat Support Representative

Ibex Global · November/2019 – Present

⦁ Provided multi-channel support (chat and email) for ride-sharing customers and drivers,
resolving trip disputes, refund requests, and account access issues.
⦁ De-escalated high-emotion customer complaints with empathy and professionalism,
consistently maintaining service quality benchmarks.
⦁ Managed follow-up queues and documentation records to ensure full case resolution and
client satisfaction.

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