Customer Support

Verified

$7/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I quickly adapted to changes in workflows and product tiers.

Skills & Experience

Skills

Root cause analysis 5-10 Years

Billing & Invoicing 2-5 Years

Quality Assurance (QA) 2-5 Years

Financial Record Keeping 2-5 Years

Google Excel and word, Inventory Discrepancy Resolution, Document Auditing and Rechecking, Efficient Time Management and Strong Work Ethic 2-5 Years

Experience highlights

Billing Specialist

Podium · July/2023 – Present

Managed customer billing and invoicing, ensuring accuracy of subscription charges and account details

Monitored payments, followed up on overdue accounts, and helped resolve payment issues

Investigated and resolved billing discrepancies in coordination with internal teams

Responded to customer inquiries regarding invoices, charges, and account updates

Maintained accurate financial records and supported compliance with company policies

Escalation Provider Service Advocate

Optum Global Solutions · March/2020 – Present

Managed and resolved escalated provider issues, ensuring timely and accurate case resolution

Interpreted and explained complex information and policies

Maintained detailed documentation of cases and ensured compliance with healthcare regulations

Executive Customer Support

Luce Maintenance Group · September/2016 – Present

Maintained accurate customer records, including inquiries, issues, and resolutions
Provided clear and accurate service information using internal tools and systems
Escalated complex or high-priority concerns to operations teams with complete case details
Built and maintained customer relationships to improve retention and service experience

Quality Analyst

Optus · September/2012 – Present

Monitored and evaluated customer interactions to ensure compliance with quality standards and KPIs
Conducted audits and identified performance gaps, providing actionable insights for improvement
Performed root cause analysis to address recurring issues and enhance customer experience
Collaborated with operations and training teams to support coaching and process improvements
Ensured adherence to company policies, compliance requirements, and service standards

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