Quality Assurance Specialist | Trust & Safety | Custome Support

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

Trust & Safety QA professional with a Technical and Customer Support background. Experienced in auditing content moderation, ensuring accurate policy enforcement, identifying quality issues, and providing actionable feedback to improve moderation performance.

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

Content Moderation 5-10 Years

Customer Support ( EMAIL / VOICE) 5-10 Years

Team Coaching 1-2 Years

Performance Management 1-2 Years

5-10 Years

Experience highlights

Quality Assurance Agent

Upwork · October/2023 – Present

Conducted quality audits of Trust & Safety moderation decisions and ensured consistent platform policy enforcement. Conducted targeted team coaching and calibrated performance metrics to eliminate procedural gaps.

Trust and Safety Agent

Upwork · December/2020 – Present

Reviewed user-generated content for compliance with platform policies. Investigated policy violations and recommended appropriate enforcement actions.

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