Virtual Assistant

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Fluent

Professional Summary

Detail-orientedand reliable Virtual Assistant with over 5 years of experience in customer service.
technical support, and case management. Skilled at handling administrative tasks, organizing data,
managing schedules, and maintaining excellent communication with clients and teams. Adept in using
office tools, CRM systems, and various online platforms to support daily operations efficiently. Known
for professionalism, accuracy, and strong multitasking abilities.

Skills & Experience

Skills

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 5-10 Years

Multitasking 5-10 Years

Account Management 2-5 Years

Accounting > Accounts Payable > Billing Support 2-5 Years

- Customer Service 5-10 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Order Tracking 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management 2-5 Years

Experience highlights

Customer Service Representative

Accenture · January/2026 – Present

Handled customer inquiries related to annuity accounts, including account value, surrender value, death benefits, and
surrender charges. Provided accurate account information while maintaining confidentiality and following established
procedures. Researched account details using multiple systems and documented customer interactions accurately. Assisted
customers professionally while ensuring compliance with company and client guidelines.

Collection Specialist

Optum · February/2021 – Present

Managed case records and coordinated healthcare support tasks. Ensured timely documentation,
accuracy, and confidentiality of information.

Escalation Case Manager

Concentrix · December/2021 – Present

Handled customer inquiries through phone and email, resolved issues efficiently, and maintained
excellent satisfaction ratings, Demonstrated patience, empathy, and problem-solving skills in a
fast-paced environment.

Customer Care Representative

Alorica · September/2019 – Present

Assisted clients with troubleshooting technical issues and provided solutions. Developed strong multitasking and critical-thinking skills in fast-paced environment.

Customer Support Representative

Concentrix · September/2017 – Present

Monitored food delivery orders, updated customers on order status, and coordinated logistics. Ensured 95% on-time delivery rate through proactive tracking.

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