Skills
Coaching > Training and Development
1-2 Years
customer service representative
6 Months to 1 Year
Training Specialist
1-2 Years
Office and Administration > Microsoft Excel
1-2 Years
Team Leadership
1-2 Years
Experience highlights
Virtual Assistant
Investment Firm
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March/2024
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Present
I support the firm’s business development efforts by overseeing end-to-end lead generation, managing targeted email outreach campaigns, coordinating investor and partner meetings, and maintaining an organized, insight-driven CRM system. I also contribute to strategic internal discussions to optimize our sourcing pipeline and strengthen investor relations.
Team Leader
VXI Global Holdings
·
February/2022
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Present
As a BPO Team Lead, I oversee daily operations, coach agents, and ensure performance targets are met. I monitor KPIs, manage team schedules, and provide real-time support to drive quality service and customer satisfaction. With a background in training, I bring a strong foundation in skill development and process knowledge—helping me guide teams effectively and align frontline execution with management goals. I focus on continuous improvement and team development.
