Customer Support, Admin Support, and Order Processor

Managed and processed over 100 monthly subscription medications, coordinating timely deliveries and maintaining accurate records within CRM systems.

Provided responsive customer support by addressing internal and external inquiries, ensuring smooth order processing and swiftly resolving delivery-related issues.

Verified and updated customer information in CRM systems (HubSpot), ensuring up-to-date and accurate contact records for seamless communication.

Utilized CRM tools to organize and trac

Managed billing, prepared quotations, and coordinated scheduling for operations and executive teams, ensuring smooth workflow and timely service delivery.

Addressed client concerns directly, resolving issues promptly to maintain high levels of customer satisfaction.

Assisted in the preparation of documentation for tenders and identified process improvements to enhance workflow efficiency.

Coordinated daily schedules and communications for 20+ truck drivers, enhancing on-time delivery rates by 10%.

Engaged with prospective clients, handling inquiries for trucking services and successfully securing service agreements.

Managed job postings, recruitment processes for truck drivers, and handled payroll and invoicing through Xero.

Maintained accurate CRM records and schedules using HubSpot, ensuring timely updates and effective reporting.

Processed customer orders and managed warranty claims, ensuring adherence to transport standards and timely resolution of issues.

Oversaw shipping documentation and monitored scheduled deliveries, ensuring efficiency and timely arrivals.

Led recruitment efforts for U.S.-based Class A drivers, managing the full hiring process from sourcing to interviews and onboarding.

Coordinated candidate assessments, document collection, and facilitated a seamless onboarding experience for new hires.