Skills
Leadership
2-5 Years
Chat support
5-10 Years
CRM management
2-5 Years
Google drive
2-5 Years
● Project Management
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Chat Support > Social Media Management
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Hubspot
1-2 Years
Dispute Resolution
2-5 Years
Basic Graphic Design>Canva
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Customer Service > Gorgias > Shopify
2-5 Years
Experience highlights
Customer Support Specialist
AG1 Global Support
·
January/2025
–
/
Answering chats and emails
Customer Support Specialist
Alorica – T Mobile
·
January/2023
–
Present
Making outbound calls to DSAT customers, auditing team calls, providing feedback, team training and onboarding
Account Manager
AwesomeOS – Thrive Market
·
January/2022
–
Present
Providing daily team updates, statistics, coaching team on performance, maintaining KPIs, handling administrative tasks
Campaign Manager/Lead Generation
Linked VA
·
January/2021
–
Present
Managing LinkedIn social media, creating content, boosting connects, basic photo/video editing, lead generation
Account Executive
Simply Carbon Fiber/OSO wireless
·
January/2019
–
Present
Email and chat support using Zendesk, updating email macros, processing disputes, managing store, coordinating inventory
