Skills
- Customer Service
5-10 Years
Google Workspace
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
• Live Chat Support
2-5 Years
CRM
5-10 Years
~Data Entry
5-10 Years
Chat Support > Social Media Management
1-2 Years
Basic Graphic Design>Canva
1-2 Years
Customer Support > Claims Handling > Virtual Assistance
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
2-5 Years
Multitasking
5-10 Years
Copywriting
1-2 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Experience highlights
TEAMMATES Customer Service Representative
LizardBear Tasking Inc. (TASK US)
·
July/2024
–
Present
Assisted customers with inquiries, orders, and service issues via live chat, email, and phone. Coordinated with delivery drivers and merchants to resolve concerns including refunds, missing items, and delayed orders.
TEAM of EXPERT (POSTPAID)
IQOR PH
·
March/2024
–
Present
Provided customer support via phone, chat, and email. Troubleshot hardware, software, and connectivity issues while maintaining performance metrics and quality benchmarks.
Customer Support Specialist (PREPAID)
IQOR PH
·
June/2021
–
Present
Assisted customers with technical concerns via phone, chat, and email. Documented interactions, updated account information, and met performance metrics consistently.
CSR / Service Fulfillment Team / SMART MATTER EXPERT (SME)
Teleperformance
·
August/2019
–
Present
Provided tier 1 support and resolved escalated issues for GCash e-wallet. Served as SME guiding team through complex scenarios and process updates. Handled fraud management and coached staff.
