Virtual Assistant

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (10 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m an experienced Customer Service and Virtual Support professional with a strong background in telecommunications, sales, and administration. I have nearly five years of BPO experience, including three years with T-Mobile, handling customer concerns, resolving issues, and consistently performing as a top agent. I also have two years of telemarketing experience and nearly three years as a Virtual Receptionist for a Vermont spa, handling calls, appointments, emails, messages, CRM records, social media, and administrative tasks. My experience has strengthened my communication, organization, problem-solving, and attention to detail. I’m familiar with Excel, Google Workspace, Google Sheets, Google Calendar, MyTime, Canva, WordPress, and other business tools. I’m dependable, proactive, adaptable, and a quick learner who can work independently with minimal supervision while maintaining accuracy and quality.

Skills & Experience

Skills

Chat support 2-5 Years

- Customer Service 5-10 Years

Customer Service Representative 2-5 Years

Appointment scheduling 2-5 Years

Design > Graphic Design 1-2 Years

Multitasking 5-10 Years

Customer Support > Phone Support 5-10 Years

Customer Support > Chat Support >Technical Support 2-5 Years

CRM & Tools 2-5 Years

Marketing > Order Management 1-2 Years

SEO >WordPress 1-2 Years

E-commerce Support 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

Design > Canva Graphic Design > Video Editing 1-2 Years

*Administrative Support - 2-5 Years

Experience highlights

Customer Service

Amazon E-commerce · January/2022 – Present

Responded to customer and buyer inquiries via email and messaging. Managed FBM shipping and order tasks. Monitored customer metrics to track and improve store performance.

Customer Service Representative

Teleperformance · January/2018 – Present

Handled 60-100+ calls daily providing account, technical, billing, and healthcare support. Maintained 65% retention rate, verified member information, updated CRM records, handled escalations.

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