Broker Onboarding Administrator

Hello, my name is Janela, and I have more than 13 years of experience as a Admin based in the Philippines and I also have two years supporting Australian brokers in financial services industry.

Throughout my career, I have handled end-to-end loan processing, including document verification, credit assessment support, broker coordination, and ensuring compliance with lender policies and SLA requirements

I have supported the Australian market while working in the Philippines, managing loan applications from initial submission through to assessment readiness, ensuring accuracy, completeness, and timely processing

In my role, I regularly use systems and tools such as Salesforce, HubSpot, Freshdesk, SAP, MyCRM, Contract Express, FileInvite, Equifax, Google Workspace, and Microsoft Office to manage workflows, verify information, and maintain accurate records

I am highly detail-oriented, process-driven, and committed to maintaining quality and compliant in every task.