Skills
Customer Support > Technical Support
1-2 Years
Customer service
6 Months to 1 Year
Experience highlights
Chat and Email Support
Harte-Hanks
·
October/2024
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Present
Seasonal Project. Assisted customers via chat and email, addressing inquiries about streaming platform features, subscriptions, and account management.
Senior Process Executive
Cognizant Technology Solutions Corporation
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December/2023
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Present
Facilitated shareholder transactions, addressing inquiries, resolving stock-related issues, ensured compliance with Know Your Customer and Anti-Money Laundering regulations, processed account updates, reviewed transactions for potential fraud, and efficiently processing stock sales. Assisted them via phone call.
Advisor I Technical Support
Concentrix
·
February/2022
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Present
Assisted customers via phone call and email. Helped them with troubleshooting and configuring telecommunication services and devices, ensuring optimal performance and functionality.
Advisor I Technical Support
Foundever
·
September/2022
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Present
Guided customers in troubleshooting and configuring thermostats and smoke alarm devices, resolving technical issues and improving product functionality. Assisted them via phone call and email.
