Administrative Assistant / Customer Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am highly organized, adaptable, and efficient, with expertise in administrative support, communication, and digital tools.

Skills & Experience

Skills

Admin support 1-2 Years

Customer Support ( Inbound Call and Chat ) 5-10 Years

Experience highlights

Virtual Admin

Private Organization · April/2022 – Present

Conducted lead sourcing and data entry to optimize client outreach, leveraging tools such as Hubspot, Crelate, and Jobmachine.

Efficiently managed emails and scheduling appointments to enhance productivity.

Utilizing software including Prentus, Populi, and Teams.
Implemented advanced techniques for LinkedIn search to identify and connect with potential clients.

Customer Service Representative

Sutherland Global Services · December/2015 – Present

Resolved customer issues via calls, chat, and email promptly.
Enhanced customer satisfaction through effective communication strategies.

Documented customer interactions and maintained accurate records in CRM systems.

Escalated complex or unresolved cases to appropriate departments.

Coordinated with billing, logistics, and technical teams to address customer concerns.

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