Healthcare VA | Telehealth Reconciliation Specialist | Telehealth Coordinator | Customer Service Rep

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

An operations-driven Virtual Assistant and Customer Service Specialist with over 10 years of combined experience in the BPO and remote workspace. Proven expertise in multi-channel customer support (voice, email, and tickets) and handling specialized administrative workflows in US Telehealth Operations. A dedicated self-starter with a strong background as a Subject Matter Expert (SME), skilled in critical thinking, independent problem-solving, and managing tools like Slack and Google Workspace. Known for delivering high-empathy customer care without relying on rigid scripts.

Skills & Experience

Skills

Marketing > Telemarketing > Outbound Sales 1-2 Years

Customer Support > Chat Support > Email > Inbound sales 2-5 Years

Customer service > Sales Representative > Customer Support 10+ Years

Data Reconciliation 1-2 Years

Healthcare VA 2-5 Years

HIPAA Compliance 1-2 Years

Customer Support > Email Support > Back Office > Subject Matter Expert (SME) 1-2 Years

Experience highlights

Telehealth Reconciliation Specialist

Zealthy · January/2025 – Present

Audited vendor & pharmacy billing, investigated non-delivered orders and overcharges, validated financial transactions against shipping records, generated reconciliation reports to protect margins.

Patient Care Coordinator

Zealthy · January/2024 – Present

Managed patient inquiries for US telehealth platform, supported GLP-1 medication patients, verified insurance coverage, ensured HIPAA compliance, monitored order fulfillment and delivery.

Customer Support Representative & Subject Matter Expert (SME)

VXI Global Solutions · September/2016 – Present

Managed inbound sales for Hertz, converted price-shoppers to reservations, handled escalations, mentored agents, provided technical support for telecom/rideshare, upsold premium services.

Outbound Sales Representative & Lead Specialist

611 Global Teleservices · August/2014 – Present

Conducted high-volume outbound cold calling for B2B and B2C leads, pitched merchant services and credit card solutions, managed business loans, facilitated healthcare outreach campaigns.

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