Outline
Looking for Full-Time work (10 hours/day) at $5/hour
High School Diploma
English proficiency Conversational
Professional Summary
Skills & Experience
Skills
Experience highlights
Handled inbound customer calls, scheduled garage door repair appointments, coordinated technician dispatch, and provided customers with service updates and estimated arrival times. Verified customer information, created work orders, maintained accurate CRM records, and ensured efficient communication between customers and field technicians.
Tools Used: Workiz CRM, ConnectUC, Google Workspace (Docs, Sheets, Calendar), WhatsApp
Managed daily administrative operations by handling emails, scheduling appointments, maintaining CRM records, preparing documents and reports, organizing files, and coordinating with clients and team members. Supported customer service, data entry, lead management, and process documentation while ensuring accurate records and efficient workflow.
Tools Used: Google Workspace (Docs, Sheets, Gmail, Calendar), CRM Systems, RingCentral.
Provided technical support to TracFone customers by troubleshooting mobile devices, network connectivity, and account-related issues over the phone. Assisted with device activation, guided customers through step-by-step solutions, documented interactions in the CRM, escalated complex cases when needed, and consistently met quality and customer satisfaction standards.
Tools Used: CRM System, TAS
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