Technical/Customer Support Specialist

Verified

$6/hr

Message Bookmark

Outline

Looking for Full-Time work (9 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Helping customers in the US & CA for over 9years with Customer Care and Technical Support (Accts Handled: Toys R Us, Staples, Bell Canada & HP)

Skills & Experience

Skills

Problem Solving and Critical Thinking 5-10 Years

Customer Support Technical Support 5-10 Years

Teamwork and Collaboration 5-10 Years

Application Support and Technical Support 5-10 Years

Multitask and Flexibility 5-10 Years

Experience highlights

Technical Associate, Level 2 - Hewlett Packard (HP)

Foundever · April/2021 – /

*Troubleshoot and assisting HP clients with their printers and scanners issues
*Support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
*Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
*Process their printer replacement, and place a new order if needed
*Diagnosing and repairing faults
*Mana

Back Office Associate - Bell Canada

Foundever · June/2017 – Present

*Performing basic administrative duties, including fixing orders, sending emails, outbound calls, and coordinating with the sales team
*Resolve technical issues in a timely manner using available resources within the company
*Assisting the front OfficeTeam, and process order manually
*Maintain a working log detailing all required system updates, as well as the date of completion

Technical Associate, Level 2 Field Services - Bell Canada

Foundever · September/2017 – Present

*Handles tickets routed by L1 Technical Support or can themselves produce tickets for any issue they observe
*Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
*Perform troubleshooting for TV, Home phone, and Internet
*Schedule a technician visit if the troubleshooting was unsuccessful
*Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Customer Service Associate - Staples

Foundever · March/2016 – Present

*Provided fast and friendly corporate customer support over the phone looking for non-stock items
*Handles of processing orders and returns
*Working on multiple computer programs to ensure orders are processed correctly

Customer/Technical Associate, Level 1 Satellite TV - Bell Canada

Foundever · July/2016 – Present

*Provides both customer services and technical support for Satellite TV (receivers, remote, channel), and place an order
*Handles billing concern, process dispatch
*Performs basic administrative duties, including fixing orders, sending emails, outbound calls, and coordinating with the sales team
*Assisting the front office team

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In